Safe School Community

Respectful Behaviours within the School Community

Craigieburn Secondary College respectful behaviours within the school community policy, training and roll-out is under development for 2023. Everyone in the school community has a right to a safe and healthy learning environment and workplace.

As schools adjust to returning to a normal school and learning environment, with health and safety measures that prevent the spread of COVID-19, it’s important that adults and students in school communities continue to treat each other with respect and kindness.

Instances of violence and aggression towards school staff from parents, carers or other adult members of the school community can have a significant impact on the health, safety and wellbeing of the person who experiences this, as well as those around them. The impact can also be felt by the wider school community.

No one should be threatened or intimidated at work or at school – that’s why the Department has created a set of clear expectations of behaviour to make schools safer for staff, students, and their families.

The Department of Education and Training 2022 Respectful Behaviours within the School Community Policy promotes the importance of respectful and collaborative relationships between parents and carers and school staff.

It sets out clear guidelines on the expected standards of behaviour for parents, carers and other adults who interact with the school community to reduce the risk and incidence of work-related violence towards school staff.

We encourage our school community members to be aware of the School Community Safety Order Scheme established under clause 2.1A ministerial order of the Education and Training Reform Act 2006, and policy to promote positive, respectful relationships between adults in our school communities and be good role models for our young people.

Translated Versions of the Poster are available here:
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Building a positive relationship with your school

Parents/carers and school staff have a relationship that can last many years. This is an opportunity to work together to create a positive relationship in the best interests of the child.

When this relationship is built on respect and trust, students learn better and feel like they belong in the school. The foundation of a good collaborative relationship is based on:

open and honest communication
trust and respect
working together
fair and reasonable expectations by all.

To understand more about how to build a positive connection to your school, access the Family Engagement in Learning resource.

Shared responsibility of members of the school community to behave respectfully

Positive school environments are important because everyone has the right to be safe and play a shared role in being respectful. Everyone at school, particularly staff and parents/carers, play a role in making school a better place for learning and work.

Respectful behaviours are important in building strong, healthy and thriving school communities.

School staff in Victorian Government schools have to follow the Respectful Workplaces Policy to build and maintain a respectful workplace, including:

treating each other with respect and consideration
being inclusive, valuing others and accepting their differences
recognising the efforts and achievements of others
considering our impact on others
calling out and addressing behaviour that can lead to bullying, harassment and discrimination.

Parents/carers can create a positive environment for learning and work by:

modelling positive behaviour to their child/children and to the school community
communicating politely and respectfully with all members of the school community
working with the school to achieve the best outcomes for their child/children
communicating constructively with the school
making use of the expected processes and protocols when raising concerns
following the school’s processes for communication with staff and making complaints
treating all school staff, students, and other members of the school community with respect.

By treating everyone with respect, parents/carers and schools can make sure students feel supported and cared for.

Respectfully raising complaints at your school

The Department supports your right to make a complaint and provides a Parent Complaints Policy to help you do this. Complaints from parents and carers help the school community by providing feedback to improve how a school operates.

Schools welcome complaints from parents and carers if they are communicated in a respectful and constructive way. They may ask that concerns be communicated in writing.

The Family Engagement in Learning page shows parents and carers how they can best talk to schools to provide feedback or complaints. Each school is different in how they prefer to talk to you– please refer to your school’s guidance.

You can have a support person to help you at any time, who can talk to the school on your behalf or help you understand school policies. They can be a family member, a friend, a community member or a person from a support service.

You can also ask your school for an interpreter or translator to help communicate with the school, as per the Interpreting and Translation Services Policy.

For more information, refer to your school’s own complaints policy or the Department’s Parent Complaints Policy.

Unacceptable Behaviours and Consequences

Schools are positive places of learning where everyone has a right to a safe and healthy learning environment. Schools are also workplaces, and school staff deserve to work in an environment where they don’t feel threatened or unsafe.

When a small number of parents and carers behave unacceptably towards a staff member or another member of the school community, this can affect their health, safety and wellbeing. The impact can also be felt by the wider school community.

Unacceptable or unreasonable behaviours include, but are not limited to:

being violent or threatening violence of any kind, including being physically intimidating, aggressive hand gestures or invading another person’s personal space
speaking or behaving in a rude, aggressive or threatening way, either in person, via email, social media, or over the telephone
sending demanding, rude, confronting or threatening letters, emails or text messages
discriminatory or derogatory comments
the use of social media or public forums to make inappropriate or threatening remarks about the school, staff or students.

If a parent or carer behaves in an unacceptable way, the school principal may contact them to talk about this further and there may be consequences. This may include making a School Community Safety Order to prohibit or limit harmful, threatening or abusive behaviour from a parent, carer or other adult to members of the school community.

Unacceptable or unreasonable behaviour may be escalated to the Department, where it will be assessed and managed by:

requesting that the parties attend a mediation or counselling sessions
requesting all communications be in writing
written warnings
conditions of entry to school grounds or school activities
exclusion from school grounds or attendance at school activities
reports to Victoria Police
legal action.

For more information about this policy, email safer.school.communities@education.vic.gov.au

Additional information can be found on the DET page for parents and carers

Safe Schools Program

We are respectfully committed to safe and inclusive work places, policies and services for students and staff of LGBTIQ+ communities and their families. The Safe Schools Program helps schools foster a safe environment that is supportive and inclusive of LGBTIQ+ students.

More information

Building a positive relationship with your child’s school page which includes information to help you make sure that your child feels supported at their school, and your role in this.
Respectful Behaviours within the School Community Policy which outlines the shared roles of parents, carers and school staff in making a positive environment for learning.
Looking after your child’s wellbeing a resource containing guidance on how to help build and sustain your child’s wellbeing and keep a positive relationship with them.
Looking after your child’s mental health information and support to help you see early signs of mental health issues.
Quick guide to supporting students with disability – resources for parents and carers (Word) for key information, guidance and resources for supporting students with disability.
Parent Line for general parenting advice – 13 22 89
Beyond Blue for mental health support – 1300 22 4636
Victoria Legal Aid for free legal advice – 1300 792 387